Shipping & Handling

Shipping Times

We process orders between Monday and Sunday. Orders will be processed within 2 business days after the date that the customer has placed the order and shipped the parcel out the next day after the processing day.  

Back Orders:

If the product has been back ordered, we will try our best to ship it out as soon as it gets back in stock. Meanwhile, we will inform you on the product page about the shipping time. Please Kindly contact us if you can not wait, we will help you cancel the order.

Countries We can Ship to:

United States, United Kingdom, Canada, Australia, Austria, Norway, France, Germany, Israel, Saudi Arabia, Russia, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal, Mexico.

The approximate shipping time accords to each country:

United Kingdom, United States, Canada, Australia: You can expect your package to arrive within 10-18 working days.

Others: 15-20 working days.

Shipping Carriers:

United States: DHL, USPS, CNE.

United Kingdom: Royal Mail.

Canada: Canada Post.

Australia: Australia Post.

Germany: DPD.

New Zealand: New Zealand Post.

France: La Poste.

Norway: Norway Post.

*Please note that these are estimated delivery times only, therefore Home And Outdoor Supplies is not guaranteeing delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.